Dedicated to providing our customers with quality products and personal service 704-948-6565 / 888-524-5242 704-948-6565
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In August of 2000 Sage Promotional Products opened for business in Charlotte, NC with the mission of providing total customer satisfaction. Our philosophy is simple: Offer a wide selection of leading products at competitive prices and provide high quality customer service. Our customers place orders with confidence, knowing they will be completed on time and accurately according to the high standards we at Sage Promotional Products have quickly become known for.
In addition to attentive support, Sage Promotional Products provides fast, custom quotes on the products you're most interested in. A key way we provide top-notch service is via our LOGO emPowered platform. Simply tell us which products you want quoted and we'll deliver a customized sales presentation - in 48 hours or less - complete with photos, descriptions and pricing designed to fit your budget.
Go ahead and try us out. We're anxious to earn your business, and we'll prove it.
An Overview of the Ordering Process Shortly after placing your order we will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations to make sure you get the products you need when you need them.
Once your order is reviewed, you will be faxed an order acknowledgement. If your order requires it, you will receive an art proof showing the artwork to be printed and placement on your selected item. Please return this art proof within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note them on the order acknowledgment or art proof.
Returns: after the order acknowledgment and proof approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted (according to the faxed proof) there are no product returns accepted.
Pre-Production Proofs: we can produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits and there might be a question of appearance. Pre-production proofs typically incur an additional charge for screens and setups plus the cost of the item and can add 10-15 days to the order process. Many factories offer virtual proofs that can be done in much less time and a minimum charge.
Artwork Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher. We require the camera ready artwork to be in EPS (encapsulated post script) or AI (Adobe Illustrator) for PC. Please convert all text to outlines when possible. Each factory has specific art requirements and you will be informed of those when placing your order.
